Resetting a member’s access
For an administrator explicitly allowed to reset member credentials.
Step by step
- Open Team → Manage team. Select another member and Reset another tenant member password and authentication factors. You cannot reset yourself with this action.
- Review the member ID, confirm the operation and complete device verification. The member’s old password, authenticators, recovery codes and sessions are retired.
- Download the result immediately. The temporary password is returned only once and expires after 24 hours. Deliver it securely with this organization’s sign-in link.
- The member must replace the temporary password, enroll a new authenticator with email proof and complete a fresh sign-in.
- Do not automatically retry an unknown outcome. If the password is lost, explicitly confirm a new reset; it replaces the previous temporary password.